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Fire & Water - Cleanup & Restoration

How To Use SERVPRO To Help with Insurance Claims

2/19/2021 (Permalink)

Commercial building damaged by fire Commercial fire in Antioch, TN.

How To Use SERVPRO To Help with Insurance Claims

When you call a claim services agent about your business in Antioch, TN, after a disaster, you want a quick response. You also want to be sure that everything is being done correctly. You're still running a business, so keeping track of the project shouldn't be your job, but whose job is it? Your local SERVPRO franchise is uniquely qualified to help you keep on top of the work that is happening throughout the entire process.

1. Prompt Response in an Emergency
When you think of emergency response, one of the most crucial aspects is the speed in which you get help. How supported you feel often shapes the entirety of the restoration experience. It's important that the person on the other end of the phone is confident, competent, and considerate, and that whoever comes to your property is prepared and professional. A SERVPRO team has a rigorous documentation process to adhere to that tracks your project from the first phone call.

2. Thorough Claims Inventory Service
The emergency remediation team keeps a record of every single thing that has been damaged and turns it into a detailed, itemized document with photos and descriptions. They can advise you as to whether something can be restored rather than replaced. You get copies of this document, as well as of everything else, throughout the remediation process, and they are also shared directly with your claim services representative.

3. Complete Pretesting Process
A complete pretesting process is undertaken to determine the extent of the damage to your business and to provide an accurate restoration quote before the work begins. This is an important step because it helps both you, the client, and your claim services agent know that you're receiving high-quality work at a fair industry price.
An emergency response doesn't have to be daunting if you choose to work with a company that understands the importance of organization and communication as its professionals help you get back to work.

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